Booking & Deposit
Your booking is confirmed once the deposit is received. The deposit is non-refundable under any circumstances, including if you cancel or change your booking.
PREMIUM MOVERS
Terms & Conditions
Please read these terms carefully before booking your move.
Payment & Final Balance
The remaining balance is due at the completion of the move. We accept card, cash or bank transfer. A clear, upfront quote will be provided before your move, with no hidden fees unless otherwise agreed in writing.
Hourly Rates & Billing
Our hourly rate begins from the moment the crew arrives at your property and continues until the move is complete. The minimum charge is 2 hours, and any additional time is billed in half-hour increments.
Truck Size & Multiple Trips
Truck size is determined by the volume of your items and the location of the move. If more than one truck or multiple trips are required, this will be advised in advance and additional charges may apply.
Parking & Access
The customer is responsible for ensuring adequate parking for the truck at both pick-up and drop-off locations. Any fees for parking, permits or access (including stairs, lifts or limited access) are the customer’s responsibility and may incur additional charges.
Customer Assistance & Liability
We take great care with your belongings and have full insurance coverage. However, we are not liable for damage caused by the customer, including pre-existing damage, fragile items not properly packed, or items outside the agreed scope of the move.
Damage Reporting
Any damage or loss must be reported to us immediately upon completion of the move. Claims must be made in writing within 24 hours. We will assess the claim based on our terms and conditions.
Toll Roads
If the move requires the use of toll roads, any toll costs are the customer’s responsibility and will be added to the final invoice.
Heavy & Oversized Items
Additional charges apply for heavy or oversized items (e.g. pianos, safes, gym equipment, large furniture, massage chairs, billiard tables). Please notify us in advance so we can plan accordingly.
TV & Special Items Protection
We take extra care with TVs and other delicate or high-value items. All TVs (including wall-mounted units with brackets) require wrapping and additional protection at the customer's cost. We are not liable for damage that may occur during the move unless extra protection is arranged.
Small Valuables
Please ensure that all small valuables (e.g. jewellery, designer watches, important documents, cash, electronics) are moved with you and not by our team. We are not liable for any loss or damage to these items.
Non-Payment
If payment is not received as agreed, we reserve the right to seize some of the goods delivered. We may also withhold further services until the outstanding amount is paid.
Safety & Harassment
For the safety of our team and customers, we do not allow any form of harassment, abusive behaviour or threats. We reserve the right to cancel the move and leave the premises if our staff feel unsafe or threatened.
Cancellation & Changes
Changes to your booking or cancellation must be made in writing. Cancellations made within 48 hours may incur a fee. If we cannot complete the move due to circumstances beyond our control, we will work with you to reschedule or provide a refund where applicable.
Customer Acknowledgement
By booking with Premium Movers, you acknowledge that you have read, understood and agree to these Terms and Conditions. You confirm that all details provided are accurate and complete.
Entire Agreement
These Terms and Conditions constitute the entire agreement between you and Premium Movers and supersede any prior agreements, quotes or discussions, unless otherwise agreed in writing.
Contact & Communication
For any questions or concerns, please contact us before, during or after your move. We are here to help and ensure your experience is as smooth as possible.
I have read, understood and agree to the Terms and Conditions of Premium Movers. I confirm that all details provided are accurate and I accept the terms set out in this document.